Frequently Asked Questions

Archive 2023-2024


Additional Resources

Account Information


Benefit Information

Advantages of Membership

Enhanced Products

Students who wish to have dental or vision coverage must elect coverage for themselves and/or dependents using the links below.



Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

2023 - 2024 IEP Students Only

Summer - 04/15/2024 - 07/29/2024

Online Enrollment

Online Enrollment Guide


If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

The Spring 23-24 waiver deadline ended 02/07/2024. The online waiver system can no longer accept new waiver requests.


Regulatory Notices


Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034


Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (877) 850-6039
Aetna Customer Service
1 (800) 556-1555
24 Hour Informed Health Line

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
Dial 988 from any phone to be immediately connected