Frequently Asked Questions

Archive 2025-2026

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Additional Resources

Insurance ID Card

Find a Provider

Account Information

Benefits

Benefit Information

Advantages of Membership

Dental and Vision Options

Students who wish to have dental or vision coverage must elect coverage for themselves and/or dependents using the links below.

Optional Dental Plan

Offered in partnership with Blue Cross and Blue Shield of Texas

Optional Vision Plan

Offered in partnership with Blue Cross and Blue Shield of Texas

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

2025 - 2026

Fall - SMU Add/Drop date

Spring/Summer - SMU Add/Drop date

2025 - 2026 IEP Students Only

Fall - 08/15/2025 - 10/11/2025

Spring/Summer - 10/30/2025 - 02/19/2026

Maymester - 02/20/2026 - 06/02/2026

Summer - 04/15/2026 - 07/29/2026

Online Enrollment

IEP Students

Opt-Out/Waiver

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Fall Semester: SMU Add/Drop date

Spring/Summer Semester: SMU Add/Drop date

Claims

View Claims Online

Access Medical, Dental, Prescription, and International* Claim Forms

*International Claim Form is used to submit claims for benefits for covered services received outside the United States

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX  75266-0044
1 (855) 267-0214
BCBS Customer Service
1 (800) 451-0287
Medical Providers Call
1 (855) 267-0214
Dental Customer Service
1 (844) 684-2255
EyeMed (Vision)

24/7 Nurseline

1 (800) 581-0368

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected

BCBSTX Internet Help Desk

The Internet Help Desk is available 24 hours a day, 7 days a week.
1 (888) 706-0583
If you have questions about your BCBSTX Member Account, please call the Internet Help Desk